| Q:
|
How
to buy tickets? |
| A: |
Select
the movie, cinema and show time of your choice then click the Confirm
button. Its just a few simple steps!
|
| Q: |
What
browser do I need to best view your site? |
| A: |
IE
5.0, Netscape 6.0 or above. To experience the advanced features, it
is recommended that you use the latest version available.
|
| Q: |
Are
the seats available through CityLine the same as those at the box
office? |
| A: |
You
can choose your exact and favorite seats with our real-time booking
system, just like walking to the box office and buying your tickets
there.
|
| Q: |
What are UA's ticket prices? |
| A: |
Ticket
prices vary by showtime and cinema location. You can check the
ticket prices for each show on the top of the Seating Plan after you
have login. The ticket prices are subject to change by UA Cinemas.
(Click
here for more info on ticket prices)
|
| Q: |
What are CityLine's service charges? |
| A: |
Ticket
prices vary by showtime and cinema location. You can check the
respective service charges on the top of the Seating Plan after you
have login. The ticket prices are subject to change by CityLine. (Click
here for more info on ticket prices)
|
| |
|
| Q: |
What kind of benefits can I enjoy if I am a BEA Credit Cardholder? |
| A: |
BEA Credit Cardholders and holders of affinity / co-branded cards issued by BEA can enjoy an exclusive 10% discount all year round
when purchasing UA movie tickets. What’s more, eligible cardholders can also enjoy a waiver of CityLine’s service charge with 2,000 Bonus Points per ticket.
Click here for details.
|
| Q: |
Is
your site secure? |
| A: |
Yes,
our online booking system utilizes Secure Sockets Layer, SSL 3.0,
the most widely used encryption technology available today for secure
commerce transactions. You can see a lock appears at the bottom of
your browser window. On key secured webpages, e.g. the registration
page, the login page and the pages concerning buying tickets. For
more information, see Security.
|
| Q: |
What
forms of payment do you accept? |
| A: |
We
accept VISA, Mastercard, American Express and Diners Club. Your credit
card account will be charged after you have confirmed the order and
all tickets are non-refundable and non-exchangeable.
|
| Q: |
What
happens with the information I register with you? |
| A: |
Don't
worry! All of the personal information submitted is kept confidentially
and will not be shared with any third parties. For more information,
see Privacy.
|
| Q: |
How
do I select seats? |
| A: |
You
can select your favorite seats in consecutive order on the seating
plan after you have chosen the movie, cinema and showtime.
|
| Q: |
How
do I obtain my tickets once I have booked? |
| A: |
You
can obtain your tickets by swiping your credit card in our ticket
dispensing machines located at any UA Cinemas.
|
| Q: |
Can
I pick up tickets for one UA location at another UA location? |
| A: |
Yes,
sure. This does not apply to non-UA cinemas. For non-UA cinemas, you
have to go to the specific cinema which you booked tickets.
|
| Q: |
If
I don't pick up the tickets, will I be charged? |
| A: |
Yes,
your credit card was charged when you made your transaction.
|
Trouble
Shooting
|
| Q: |
What
should I do if I've forgotten my CityLine ID? |
| A: |
Just send us a email from your registered e-mail account at cityline@cityline.com.hk and indicate your HKID or registered credit card number.
|
| Q: |
What
should I do if I've forgotten my password? |
| A: |
Please
go to Password Inquiry for help.
|
| Q: |
How
come when I log in I cannot get the seating plan? |
| A: |
To
best view our site, we suggested you to use the latest browser version.
IE 5.0, Netscape 4.6 or above should be OK. Please also check whether
Java applets are enabled in your browser setting by going to View-Internet
Options-Security and checking your settings.
|
| Q: |
I
booked but I didn't get a Confirmation page. What should I do? |
| A: |
You
can Check
Your Transaction Details online - please do this before trying
to purchase tickets again to avoid double booking. Or you can call
23176666 and after choosing your language select the option to "Check
your transaction details" and input the number of credit card you
used to book.
|
| Q: |
What
can I do if I cannot get my tickets at the Ticket Dispensing Machine? |
| A: |
Please
approach the Box Office for assistance. Present your credit card and
if your booking transaction was completed the Box Office staff can
help you to find your transaction record and print your tickets.
|
| Q: |
When
I confirmed my booking I got an error message telling me to contact
Customer Service. Why? |
| A: |
Did
you previously make a booking but miss the show? Or have you booked
a lot of tickets recently? If so, your credit card may be temporarily
suspended. Our customer service representative can assist you to check
the status of your account and reactivate service.
|
| Q: |
How
do I contact CityLine Customer Service? |
| A: |
Contact
CityLine at cityline@cityline.com.hk or call customer service at 2314-4228
during our office hours (Mon-Sat 10am to 10pm, Sun & public holidays
12:30pm to 10pm). Calls will be connected to a voice mailbox when
the lines are busy or after office hours. Please leave your name and
phone number and our staff will call you back.
|
Preferences
|
| Q: |
Why
can't I buy other cinema's tickets through CityLine online? |
| A: |
Not
all cinemas have robust ticketing systems that can support frequent
requests from Internet users. We are working closely to extend CityLine
Internet booking convenience to other popular cinema chains as they
improve their systems.
|
| Q: |
Why
can't I book seats in different rows at the same time? |
| A: |
Unfortunately
the system can only allocate us consecutive seats in a single transaction.
But since you can select your exact seats booking another set nearby
is no problem...
|
| Q: |
Why
do I need to pay a service charge? |
| A: |
CityLine
does not share any ticket revenue from our cinema partners and the
service charge covers only some of the costs of our systems and development
team. We've lined up money-saving Restaurant
Benefits, so you enjoy more than just convenience from CityLine.
|
| Q: |
How
can I change my registered credit card? |
| A: |
Check
out Update
Your Registration Details in our online Help Desk. There is a
function for you to change every details you've registered with us
(except your CityLine ID). However, you cannot have your CityLine
account details changed when you have active bookings in our system.
|
| Q: |
Can I book tickets with two or more browsers at the same time? |
| A: |
No,
we strongly recommend our customers use one browser only while booking
through our website. Otherwise, the transaction details may be interrupted
while processing.
|
| Q: |
Why can't I use virtual credit cards for e-commerce through CityLine? |
| A: |
You
are required to swipe your credit card (the credit card you have registered
with CityLine) in our ticket dispensing machines located at any UA
Cinemas after the bookings are completed.
|
| Q: |
How many tickets can I purchase through CityLine? |
| A: |
You
can purchase up to 9 tickets for each transaction and 12 tickets with
each credit card.
|
| Q: |
Can I book couple seats through CityLine? |
| A: |
Yes, you may book couple seats if they are
available at the cinema site through our service.
|
| Q: |
Do I need to purchase tickets for my kids? Can I purchase discount
child, student or senior citizen tickets through CityLine? |
| A: |
You
have to purchase tickets for your kids if they are taller
than 1 meter . Discount child, student or senior citizen tickets
are not available through our service. Please approach the box office
for discount child, student or senior citizen tickets.
|
| Q: |
Can I use coupons through CityLine? |
| A: |
We
do not accept any coupons. Please go to the box office for any purchase
with coupons.
|
| Q: |
What should I do if I forgot to bring my credit cards to retrieve
tickets? |
| A: |
Please
contact our customer service during our office hours (Mon - Sat 10am
to 10pm, Sun & public holidays 12:30pm to 10pm).
|
| Q: |
How can I have tickets cancelled if I booked wrong tickets? |
| A: |
All
tickets are non-refundable and non-exchangeable . You cannot have your seats cancelled
or bookings changed after the bookings are completed. You should check
the transaction details before you confirm your order. We are not
responsible for any mistakes made by our customers during the transaction
process.
|
| Q: |
Can I click 'CANCEL' to have my order aborted after I've pressed 'CONFIRM'? |
| A: |
No,
once you click 'CONFIRM', your transaction cannot be aborted. When
bank approval is obtained, your credit card will be charged. All tickets
are non-refundable and non-exchangeable .
|
| Q: |
What should I do with my tickets if a typhoon 8, 9, 10 or blackrain
storm signal is hoisted? |
| A: |
All
cinemas remain open during typhoons and blackrain storms. But
if you purchased tickets before hoisting of a typhoon 8, 9, 10 or
blackrain storm signal and can't make it to your show, UA Cinemas have a special arrangement, you can go to the respective cinema directly to exchange the raincheck voucher within
2 days after the typhoon date. The voucher is for a ticket to the same cinema and valid for 7 days.
|
| Q: |
Do I need to show proof of identity after purchasing category III
movie tickets through CityLine? |
| A: |
Yes,
you are required to show proof of identity to prove that you are over
18 at the entrance of UA cinemas if you've purchased category III
movie tickets through CityLine.
|
